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Customer Success Operations Co-ordinator

FULL TIME/PERMANENT - Amsterdam, The Netherlands


About Anders

Anders Electronics is the market leader for solutions in display, embedded, and LED technology.

Through a design-led collaborative approach, from development through to the supply of world class products for global B2B customers, we are the engineering and industry specialists, dedicated to making electronic touchscreen technology engaging and enjoyable. 

Our 70 year evolution is focused on reliability and innovation, and has an unrivalled depth of service, scope of engineering skill, scale of capabilities, global manufacturing reach, and speed of operations. We are rapidly expanding our global footprint. 


About the role

Take your career to the next level working with amazing people around the world…

If you are excited about new technologies and would like to help companies designing innovative products that are making difference to our society then join our Customer Success team.

The role:

  • Developing and maintaining long-term business relationships by serving as an internal advocate for the Customer.
  • Collaborating closely with internal and external stakeholders using excellent communication and negotiation skills.
  • Lead our European Logistics, working with Customs and logistics partners to optimise our services.
  • Improving forecasting and adapting order fulfilment promptly to enable customer success.
  • Using analytical skills to identify improvement opportunities, find solutions and improve our interactions with customers, starting at marketing, sales, on-boarding and continuing throughout the entire business lifecycle.

The Person

  • Results oriented, focus on achieving results with a sense of urgency.
  • Team player, creates strong partnerships with internal and external stakeholders.
  • Passion: believes in the value of our portfolio and technologies bring to customers.
  • Cultural diversity, understands and embraces the value that cultural diversity brings to the workplace and society.
  • Leadership, gains the respect of colleagues, customers and stakeholders by taking ownership of issues and finding solutions.
  • Customer focused, understand the needs of the internal and external customers and focuses efforts to meeting those needs.
  • Possesses a proactive and tenacious approach and enjoys being part of collaborative and dynamic team.
  • Passion for learning, actively seeks to develop and acquire new skills and knowledge both within own subject area as well as complementary subject areas.
  • Actively seeks feedback, strives to acquire new knowledge and transfer learnings across multiple areas.

    Experience:

    • A background in a fast paced role either Sales, Account Management and Logistics or Customer Success.
    • International procurement experience including familiarity with HS codes, incoterms, Customs process, VAT measures and international trade practices.
    • Experience of internal representation with the ability to speak for the customer.
    • Proven record of strategic planning and process management.
    • Excellent Dutch, English and ideally Italian language skills.
    • Creating and producing reports using exceptional analytical skills for forward planning and reviews.
    • Knowledge and experience of applying lean processes and continuous improvement.
    • Strong IT Skills using Microsoft Office Suite and ERP systems, SAP advantageous.
    • Qualification in CIPS.
    • Understanding of Quality Management Systems and their application.

    What you'll do:

    • Serve as the day-to-day contact for assigned accounts, building trust and relationships and identifying areas of opportunity.
    • Plan and implement the customer journey, establishing how to support them, taking a consultative approach to help clients overcome issues and achieve goals.
    • Take ownership of the Netherlands Hub to facilitate interaction and workflow between project teams.
    • Work with service providers and Dutch Customs to ensure deliveries are on time.
    • Utilise you knowledge of logistics, international trade regulations and harmonised tariff codes.
    • Collaborate, problem solve, and/or strategise preparations for client meetings with team members.
    • Analyse monthly performance reports, conduct reviews and recommend improvement actions.
    • Continually streamline processes to improve effectiveness.
    • Keep and maintain detailed metrics showing overall performance and response time to resolving issues to minimise any negative impact on the Customer.
    • Engage on social media to improve industry knowledge as well as proactively researching sales promotional activities and goals of our customers.
    • Drive effective Customer Success programmes that identify opportunities to continuously improve our value to customers.
    • Help develop sales opportunities across our product portfolio with existing customers.
    • Support the European sales team to achieve growth and develop the sector as much as possible.
    • Interface with stakeholders on the planning and forecasting of customer orders to achieve OTIF shipments.
    • Prepare quotations, process sales orders, receive and despatch goods in the ERP system.
    • Check that all contracts entered into for sale of goods by the company can be fulfilled.
    • Monitor monthly bookings and billings.
    • Review processes on a regular basis with the team to optimise business efficiency.
    • Utilising KPI’s and suitable tools to drive continuous improvement and establish best practice.
    • Maintain data integrity of all Customer-related data throughout the business lifecycle.

    This vacancy has immediate availability and applications close on 31st January 2022.

    Does it sound like you? Get in touch!

    Send us your details below and email your application letter and CV to jobs@andersdx.com 

    Anders,
    shaping
    technology
    since 1952

    We have seen the birth of most of the display and embedded technologies in common use today, and outlived several too.

    The world has certainly changed in the last 70 years and so have we. We have continuously evolved our expertise, technology and service to always exceed our customers’ expectations.

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    Earlier this year, we joined the #HappinessAtWork campaign and asked our team "What makes you happy at work?" Here's what they had to say...

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