FAQ's | AndersDX.com

FAQs

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  1. What is the typical response time for a technical enquiry?

    48 hours

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  2. How can I contact the Anders support team for technical enquiries?

    Anders has a dedicated team of support engineers who are ready to assist customers in designing in our products.  In order to raise enquiry we encourage customers to generate a support ticket through the respective product Wiki support site.

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  3. Where can I find product datasheets & Application notes?

    All product datasheets can be found in the product catalogue section of the AndersDx website, application notes are found in the downloads section of the Product Wiki’s

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  4. What if a product is defective, what is the returns process?

    If unfortunately your product has been received defective and you’d like to return the item, then the fault needs to be reported via the respective product Wiki ticket under ‘Returns’ and our Operations team will be in contact with the RMA process and shipping detail.

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  5. What quality processes are adhered to at Anders?

    Anders Electronics holds the ISO 9001:2008 certificate in the design, customisation and supply of electronic displays, systems, meters and associated accessories

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  6. What is Anders environmental compliancy policy?

    All our products comply with the directive on the restriction hazardous substances (RoHS) in electrical and electronic equipment 2002/95/EC

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  7. How can I request a product sample?

    Product samples can be request by contacting AndersDx

    Sales team

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  8. What warranty does Anders offer with its products?

    All AndersDx products are cover by a 12 month warranty from date of shipment.

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